Refund and Returns Policy

At BECO, we value our members, supporters, and customers. Our goal is to ensure that every purchase and event experience with us is positive. Please review the following policies regarding apparel, merchandise, and event tickets.

Apparel & Merchandise

• Returns & Exchanges: Items may be returned or exchanged within 30 days of delivery. To be eligible, items must be unused, unwashed, and in the same condition as received, with original tags and packaging.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
• Non-Returnable Items: Certain items, such as final sale items, customized goods, or promotional giveaways, may not be eligible for return or exchange.

Event Tickets

• Cancellations & Refunds: Refunds for BECO event tickets are available up to 24 hours before the event start time.
• Exchanges: If you are unable to attend, you may request to transfer your ticket to another guest or apply the value toward a future BECO event (subject to availability).
• Late Cancellations/No-Shows: Tickets canceled less than 24 hours before the event or unused tickets are non-refundable.

How to Initiate a Return or Refund

1. Contact us at info@blackecochamber.com with your order or ticket confirmation number.
2. For apparel returns, we will provide shipping instructions and a return label (if applicable).
3. For event refunds or transfers, our team will confirm eligibility and process your request.

Questions?

We’re here to help. Reach out anytime at info@blackecochamber.com with questions about your order, return, or event registration.